Job Description
Join Metro Solutions Inc. as an Entry Level Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences while launching their careers in our dynamic Atlanta headquarters. This flexible position offers hands-on training in communication, problem-solving, and CRM systems – perfect for students and recent graduates. Enjoy competitive pay, growth opportunities, and a supportive team environment while making a tangible impact on our client success journey.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve billing issues and product concerns using company protocols
- Update and maintain customer records in Salesforce CRM system
- Collaborate with cross-functional teams to escalate complex cases
- Document interactions and identify process improvement opportunities
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 0-2 years of customer service or retail experience
- Strong communication skills and active listening abilities
- Basic proficiency with Microsoft Office Suite (Word, Excel)
- Ability to work flexible hours including weekends
- Detail-oriented with strong organizational skills
- Positive attitude and problem-solving mindset
- Authorized to work in the United States