Job Description
Immediate Opening: Join Austin's Premier Tech Support Team!
Austin Tech Solutions is urgently seeking motivated Entry Level Part-Time Customer Service Specialists to join our dynamic team. This is your gateway to the thriving Austin tech scene with flexible hours and rapid growth potential. We provide comprehensive training and a collaborative environment where your skills will flourish.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions and maintain accurate case records
- Collaborate with senior team members to resolve complex inquiries
- Participate in ongoing training programs to enhance technical knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or technical support experience
- Strong communication and interpersonal skills
- Basic proficiency in Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Must be authorized to work in the US