Job Description
Join our dynamic team at Horizon Solutions Inc. as we expand our customer support division! We're urgently seeking motivated Entry Level Part-Time Customer Service Specialists to deliver exceptional client experiences in our fast-paced Chicago office. No prior experience required – we provide comprehensive training and career growth pathways. Perfect for students, recent graduates, or career changers seeking flexible hours with competitive pay and a supportive environment.
Enjoy our modern downtown workspace, collaborative culture, and opportunities for advancement into full-time roles. Our benefits package includes flexible scheduling, performance bonuses, and skill development workshops.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine customer issues using established protocols and knowledge base
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with senior team members to escalate complex cases
- Contribute to process improvement initiatives through feedback
- Adhere to company standards for response times and quality metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Excellent problem-solving and active listening abilities
- Reliable transportation to downtown Chicago location
- Availability for 20-25 hours per week (evenings/weekends required)
- Positive attitude with commitment to customer satisfaction
- Ability to multitask in a fast-paced environment