Job Description
Join our award-winning customer support team in Durham, NC! We're seeking passionate Customer Support Trainees ready to launch their careers with a $5,000 sign-on bonus. Enjoy comprehensive training, career growth opportunities, and a collaborative environment where your success is our priority. Perfect for recent graduates or career changers with excellent communication skills!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Master company products/services through immersive training programs
- Document interactions and resolve issues using CRM tools
- Collaborate with cross-functional teams to enhance service quality
- Meet performance metrics while maintaining customer satisfaction
- Identify process improvements and contribute to team goals
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or related experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization required