Job Description
Join TechHub Solutions, a leading tech innovator in the heart of Raleigh's Research Triangle Park! We're seeking motivated individuals to kickstart their careers in our dynamic customer support team. This part-time role offers flexible scheduling, comprehensive training, and a pathway to full-time opportunities for high performers. Enjoy modern workspaces, competitive compensation, and the chance to work with cutting-edge technology while serving diverse clients nationwide.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with technical teams to troubleshoot complex problems
- Maintain accurate customer records and update account information
- Contribute to process improvement initiatives
- Participate in ongoing product training sessions
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Basic proficiency with Microsoft Office and web applications
- Ability to work 20-25 hours weekly (evening/weekend availability required)
- Strong problem-solving and critical thinking abilities
- Customer service experience preferred but not required
- Must pass background check and drug screening