Job Description
Ready to launch your career? CitySolutions Group is seeking enthusiastic Entry Level Customer Service Associates to join our vibrant team in Charlotte. No experience required – we provide comprehensive training! This flexible part-time role offers the perfect opportunity to develop professional skills while serving our community.
As a Customer Service Associate, you'll be the face of our company, delivering exceptional experiences to clients across multiple channels. We value attitude over experience and are committed to helping you grow. Join us in making a difference while building your future!
What You'll Gain:
- Industry-recognized training and certifications
- Flexible scheduling around your availability
- Clear career advancement pathways
- Supportive team environment
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process transactions and resolve service issues efficiently
- Update customer records in CRM systems accurately
- Collaborate with team members to ensure seamless service delivery
- Follow company protocols for data security and confidentiality
- Participate in ongoing training and development sessions
- Contribute to team performance goals and metrics
Qualifications
- No prior experience required – entry-level candidates encouraged
- High school diploma or equivalent (current students welcome)
- Strong communication skills and positive attitude
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced, team-oriented environment
- Reliability and punctuality for scheduled shifts
- Customer-focused mindset with problem-solving aptitude