Job Description
Are you looking for a rewarding career in New York with flexible weekend hours? NY Support Solutions LLC is currently seeking dedicated Customer Service Representatives to join our expanding team.
We are proud to offer comprehensive training programs for all new hires. Whether you are entering the workforce or looking to switch careers, we provide the tools and support you need to succeed without any prior experience required.
Why Join Our Team?
- Full Training Provided: We teach you everything from A to Z. No experience needed.
- Weekend Shifts: Enjoy your weekdays free with our flexible weekend scheduling options.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance and tenure.
As a Weekend Shift Representative, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with care and professionalism.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Resolve customer issues and complaints efficiently, escalating complex cases to senior staff when necessary.
- Accurately enter and update customer data into our CRM systems and databases.
- Process transactions and maintain accurate records of all customer interactions.
- Collaborate with team members to improve service processes and customer experience.
- Adhere to company policies, procedures, and quality assurance standards during every shift.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Must be available to work weekends (Saturday and/or Sunday).
- Strong verbal and written communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work in a fast-paced, dynamic environment.
- Positive attitude and a genuine desire to help others succeed.