Job Description
Join our dynamic team as an Entry-Level Part-Time Customer Service Associate at Global Solutions Inc. in Kansas City! We're seeking motivated individuals with a passion for helping others to deliver exceptional customer experiences. This role offers flexible hours and hands-on training in a supportive environment, perfect for students or career changers. Enjoy competitive pay, growth opportunities, and a vibrant workplace culture focused on collaboration and innovation.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues and escalate complex cases to senior team members
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Process orders, returns, and exchanges according to company policies
- Identify opportunities to improve customer satisfaction workflows
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic proficiency in Microsoft Office Suite and CRM software
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Flexible availability including evenings and weekends
- Previous customer service experience preferred but not required