Job Description
Are you looking for a rewarding career in technology without the need for prior experience? Apex Tech Solutions is hiring an Entry-Level Night Shift Support Specialist to join our growing team in Tucson, Arizona. We provide comprehensive training and a culture that values ambition and reliability.
As a night shift specialist, you will be the first line of defense for our clients, ensuring seamless operations while the rest of the world sleeps. This is the perfect opportunity to launch your IT career in a flexible environment.
Responsibilities
- Provide tier-one technical support to end-users via phone and chat.
- Diagnose and resolve basic hardware and software connectivity issues.
- Monitor system alerts and perform routine maintenance checks during off-hours.
- Document all support tickets and interactions in the CRM system.
- Collaborate with the day-shift team to escalate complex issues.
- Assist in the deployment of software updates and patches.
Qualifications
- High school diploma or GED equivalent (Associate’s degree a plus).
- Basic computer literacy and familiarity with operating systems.
- Strong commitment to reliability and punctuality (essential for night shifts).
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Willingness to undergo our paid training program.