Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about solving technical challenges and delivering exceptional user experiences. This role offers comprehensive training and growth opportunities within a supportive environment. If you're eager to learn, troubleshoot, and contribute to cutting-edge solutions, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network setup, security protocols, and system backups
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior technicians on complex problem-solving
- Participate in IT asset management and inventory tracking
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware/software methodically
- CompTIA A+ certification or equivalent experience preferred
- Valid driver's license and reliable transportation