Job Description
Are you a night owl looking for your first step into the tech industry? NextGen Support Inc. is expanding our Seattle team and is seeking motivated Entry Level Night Shift Customer Support Specialists. We pride ourselves on providing world-class service 24/7, and we need passionate individuals to join our after-hours team. This is a fantastic opportunity to build a career in tech without prior experience required.
We offer comprehensive training, competitive pay, and a supportive work environment that values your growth. If you have a reliable internet connection and a desire to help others, we want to hear from you.
We offer comprehensive training, competitive pay, and a supportive work environment that values your growth. If you have a reliable internet connection and a desire to help others, we want to hear from you.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during night shifts.
- Resolve technical issues and provide accurate information to clients.
- Document all interactions and solutions in our CRM system.
- Collaborate with day-shift team leads to ensure seamless workflow.
- Maintain a professional and calm demeanor during peak hours.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer literacy and typing skills.
- Reliable internet connection and home office setup.
- Ability to work flexible night shifts, including weekends and holidays.
- Strong communication skills and a customer-first attitude.