Job Description
Are you looking for an exciting entry-level opportunity that offers flexibility and growth? Apex Global Solutions is currently seeking dedicated Night Shift Customer Support Representatives to join our dynamic team in New York, NY.
We are a forward-thinking technology company committed to excellence. This role is perfect for individuals looking to kickstart their career in a supportive environment without requiring prior technical experience.
Why You'll Love Working With Us
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Night Shift Schedule: Enjoy a quieter work environment and the potential for overtime premium pay.
- Career Advancement: Clear pathways for promotion to Senior Support and Team Lead roles.
- Full Benefits Package: Medical, dental, and vision insurance available after 90 days.
We value communication, patience, and a strong desire to learn. If you have a reliable internet connection and a passion for helping others, we want to hear from you!
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat during the night shift hours.
- Resolve basic technical issues and provide accurate, friendly information to clients.
- Document all customer interactions and resolutions in our CRM system accurately.
- Maintain a high level of professionalism, empathy, and patience in every interaction.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify trends in customer issues and suggest process improvements to management.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Must be available to work night shifts (e.g., 9:00 PM - 6:00 AM).
- Excellent verbal and written communication skills.
- Basic computer literacy and typing skills (40+ WPM).
- Reliable home office setup with high-speed internet and a quiet workspace.
- Must be a US citizen or authorized to work in the USA.