Job Description
Are you looking for a fresh start with a company that values your potential? Apex Support Solutions is currently hiring for our Columbus, OH location. We are looking for motivated individuals to join our team as Night Shift Customer Support Specialists.
This is an excellent opportunity for anyone looking to break into the customer service industry. We provide comprehensive training, so no prior experience is necessary. If you are reliable, have a great attitude, and want to work the night shift, we want to hear from you.
Why You Will Love Working With Us:
- Competitive Pay: Starting at $18.00/hour with opportunities for raises.
- Night Shift Schedule: Full-time positions available (10:00 PM - 6:00 AM).
- No Experience Needed: We train you from day one.
- Modern Environment: Work in a state-of-the-art facility.
- Career Growth: Clear paths for advancement within the company.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues and complaints with patience and professionalism.
- Accurately document all customer interactions and account information.
- Follow standard operating procedures to ensure high-quality service delivery.
- Collaborate with the day shift team to ensure seamless service continuity.
- Maintain a high level of call metrics and customer satisfaction scores.
- Participate in ongoing training and skill development sessions.
Qualifications
- High school diploma or GED is preferred but not strictly required.
- Must be available to work rotating night shifts (10:00 PM - 6:00 AM).
- Reliable internet connection and a quiet workspace if working remotely.
- Strong communication skills and the ability to listen actively.
- A positive attitude and a willingness to learn.
- Ability to work independently as well as part of a team.