Job Description
We are seeking motivated individuals to join our growing team as Entry Level Night Shift Support Associates. This is a fantastic opportunity for recent graduates or those looking to switch careers into the tech industry without prior experience required. You will be the first point of contact for our clients, ensuring they receive top-tier support while maintaining our high standards.
Our night shift environment is collaborative, quiet, and focused on high-quality service delivery. We provide comprehensive training to ensure you are confident and skilled from day one. If you are looking for a stable career path with growth potential, this is the perfect role for you.
Responsibilities
- Monitor and respond to incoming customer inquiries and support tickets during the night shift.
- Identify and troubleshoot basic technical issues using provided scripts and resources.
- Document all interactions and solutions accurately in our internal CRM system.
- Collaborate with the day-shift team to escalate complex issues and ensure seamless workflow.
- Maintain a high level of professionalism, patience, and accuracy while supporting diverse client needs.
- Conduct routine system checks to ensure operational stability during off-peak hours.
Qualifications
- High school diploma or GED is required; Bachelor's degree is a plus but not mandatory.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong desire to learn and grow within a corporate environment.
- Excellent written and verbal communication skills.
- Basic computer literacy and typing proficiency (40+ WPM).
- Ability to work independently with minimal supervision.