Job Description
Join Capital Connect Solutions as an Entry Level Night Shift Customer Service Specialist and launch your career in the heart of DC! We're seeking motivated individuals to provide exceptional support to our clients during evening hours. This role offers competitive pay, comprehensive training, and opportunities for growth in a dynamic environment. Enjoy a supportive team atmosphere with flexible scheduling options perfect for students or night owls. Benefit from health insurance, paid time off, and professional development programs designed to accelerate your career. Apply today to become part of Washington's premier service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction target
- Resolve technical and billing issues using CRM systems and knowledge base resources
- Document interactions accurately in Salesforce while maintaining strict data compliance
- Collaborate with global teams to escalate complex cases and ensure timely resolution
- Contribute to process improvement initiatives during shift handovers
- Adhere to HIPAA/FERPA protocols when handling sensitive client information
- Participate in quarterly performance reviews and skills development workshops
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 0-2 years customer service or call center experience
- Proficient in Microsoft Office Suite with 45+ WPM typing speed
- Ability to work independently during overnight hours (11 PM - 7 AM)
- Strong problem-solving skills with attention to detail
- Valid US work authorization and ability to pass background check
- Spanish/English bilingualism preferred but not required
- Reliable transportation for late-night shifts in DC area