Job Description
Are you looking for an entry-level opportunity with a competitive salary and paid training?
Apex Solutions Florida is currently hiring motivated individuals to join our night shift team. We offer a supportive environment where no prior experience is required—just a strong work ethic and a willingness to learn. As a Customer Service Representative, you will play a crucial role in ensuring our clients receive the best possible support during our peak hours.
Why Join Us?
- Paid Training: We invest in our team. Receive comprehensive training to get you up to speed.
- Competitive Pay: Earn between $19.00 and $24.00 per hour.
- Night Shift Benefits: Enjoy a quiet work environment and potential shift differential.
- Career Growth: Clear pathways for advancement within the company.
Don't miss this chance to kickstart your career in customer service. Apply today!
Responsibilities
- Manage and respond to high-volume inbound customer inquiries via phone, email, and chat.
- Assist customers with product information, account inquiries, and troubleshooting.
- Resolve customer complaints and issues with patience and professionalism.
- Document all customer interactions accurately in our CRM system.
- Collaborate with team leads to meet daily and weekly performance metrics.
- Adhere to company policies, procedures, and scripts to ensure brand consistency.
Qualifications
- High School Diploma or GED equivalent.
- Ability to work flexible night shift hours (e.g., 10 PM - 6 AM).
- Strong verbal communication skills with a friendly and professional tone.
- Basic computer proficiency and typing skills.
- Reliable high-speed internet connection (if remote/hybrid role).
- Must be authorized to work in the United States.