Job Description
We are seeking enthusiastic and dedicated Entry Level Night Shift Customer Service Representatives to join our growing team in Atlanta, Georgia. If you are looking for a stable career with paid training and no prior experience required, this is the perfect opportunity for you. We value hard work, integrity, and a desire to learn.
About the Role:
In this position, you will be the primary point of contact for our clients during evening hours. You will handle a high volume of inquiries, ensuring every customer receives the exceptional service they deserve. We provide a supportive environment where your contributions directly impact the company's success.
Why You'll Love Working Here:
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on your skills.
- Paid Training: Receive comprehensive, hands-on training to master your role before going solo.
- Night Shift Benefits: Enjoy a consistent 11:00 PM - 7:00 AM schedule with no weekend rush.
- Advancement: Clear pathways for promotion to Team Lead and Management roles.
Responsibilities
- Manage incoming customer calls, emails, and live chat inquiries with a professional and empathetic tone.
- Process customer orders, returns, and account adjustments accurately and efficiently.
- Resolve complex customer issues by investigating root causes and providing effective solutions.
- Document all customer interactions and account updates in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow and information continuity.
- Adhere to all company quality assurance standards and compliance regulations.
Qualifications
- High School Diploma or GED is required.
- Must be available to work the night shift schedule (11:00 PM - 7:00 AM).
- Basic computer literacy and typing skills.
- Strong verbal communication and active listening skills.
- Ability to work independently with minimal supervision.
- Reliable transportation is required.