Job Description
Are you an early bird or a night owl? Horizon Support Group is seeking driven individuals to join our elite Night Shift Team. We are currently expanding our operations in Charlotte, NC and are looking for entry-level talent to join our growing family.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and empathy. We offer a comprehensive benefits package, including health insurance, paid time off, and clear pathways for career advancement. No prior experience is required; we provide extensive training to set you up for success.
Why Join Us?
- Competitive hourly pay ranging from $17.00 to $22.00.
- Stable Night Shift schedule (10:00 PM - 6:00 AM).
- Modern office environment with amenities.
- Opportunity for rapid promotion to Team Lead roles.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with a focus on problem-solving and satisfaction.
- Document all interactions accurately in our CRM system.
- Assist in the onboarding process for new team members.
- Maintain a professional demeanor and adhere to company scripts and policies.
- Identify trends in customer feedback and relay them to management.
Qualifications
- High School Diploma or GED required.
- Must be available to work Night Shift (10:00 PM - 6:00 AM).
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed.
- Ability to work independently and as part of a team.
- Reliable transportation is required.