Job Description
Join our dynamic team at Apex Solutions Group as a Weekend Customer Service Representative! We're seeking motivated individuals for weekend shifts with comprehensive paid training provided. Perfect for students or those seeking flexible schedules, this role offers competitive compensation and career growth opportunities. You'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our award-winning service culture.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve customer inquiries and complaints with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for call quality and resolution times
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office suite
- Ability to work Saturdays and Sundays (8 AM - 8 PM)
- Customer service experience is a plus but not required
- Positive attitude and problem-solving mindset
- Reliable transportation to our Indianapolis facility