Job Description
Join the Apex Team: Elevate Your Career with Us!
We are looking for motivated, energetic individuals to join our growing team in Raleigh, NC. If you are seeking an entry-level night shift job that offers stability, competitive pay, and a clear path for advancement, this is your opportunity.
As a Night Shift Customer Service Representative, you will be the voice of our brand, ensuring our clients receive top-tier support during our peak hours. We value hard work and offer a culture of support that helps you succeed from day one.
Why Choose Apex Support Solutions?
- Competitive Pay: Earn between $16.00 and $20.00 per hour based on experience.
- No Experience Required: We provide comprehensive paid training to get you up to speed.
- Night Shift Premium: Enjoy the flexibility and often reduced stress of evening hours.
- Career Growth: Many of our management team members started as entry-level representatives.
We are proud to serve clients across the US, and we are looking for dedicated professionals to help us maintain our high standards.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues efficiently and professionally, adhering to company scripts and protocols.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with the support team to escalate complex issues to senior management.
- Maintain a professional demeanor and a positive attitude during night shift operations.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED is required.
- Must be available to work rotating night shifts (typically 10:00 PM - 6:00 AM).
- Strong communication skills, both verbal and written.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to work independently with minimal supervision.
- Must pass a background check and drug screen.