Job Description
Join our dynamic night team and kickstart your career with Global Support Solutions Ltd! We're seeking passionate individuals for entry-level night shift customer service roles in London. This is your chance to develop professional skills while working in a supportive environment with competitive compensation and growth opportunities. Enjoy quiet shifts with flexible scheduling and comprehensive training.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and efficiency
- Document all interactions in CRM systems with precision
- Collaborate with team members to ensure seamless service
- Adhere to company protocols and security guidelines
- Identify opportunities for process improvements
- Maintain accurate customer records and documentation
Qualifications
- High school diploma or equivalent qualification
- Exceptional verbal and written communication skills
- Ability to work independently and as part of a team
- Basic computer proficiency with Microsoft Office suite
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights (10 PM - 6 AM) and weekends
- Positive attitude and willingness to learn
- UK work authorization required