Job Description
Launch your tech career in Washington DC with our comprehensive paid training program! TechGrow Academy is seeking motivated individuals with no prior experience to join our IT Support Specialist cohort. We provide everything you need to succeed – from hands-on technical training to professional development coaching. Our 12-week intensive program covers networking fundamentals, cloud computing, cybersecurity basics, and customer service excellence. Graduates transition into full-time roles with competitive salaries and growth opportunities. Apply today to start your journey in one of DC's fastest-growing industries!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and maintain computer systems and networks
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Train end-users on new technologies and best practices
- Monitor system performance and security protocols
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer literacy and internet proficiency
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification during training
- Valid driver's license (for occasional equipment transport)