Job Description
Join TechLaunch Academy and kickstart your career in technology with our comprehensive paid training program! We're seeking motivated individuals in Philadelphia to become IT Support Specialists through our immersive 12-week training curriculum. No prior experience required – we provide everything you need to succeed in the fast-growing IT field.
Our program combines hands-on labs, mentorship from industry experts, and guaranteed placement with our partner companies. You'll gain certifications in CompTIA A+, Microsoft Azure fundamentals, and cybersecurity basics. Enjoy competitive pay during training and full benefits upon graduation.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/Linux systems
- Manage network infrastructure including routers, switches, and firewalls
- Document IT processes and create technical documentation
- Collaborate with cross-functional teams on IT projects
- Implement security protocols and best practices
- Train end-users on new technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and critical thinking abilities
- Basic computer literacy and internet navigation skills
- Excellent communication and customer service skills
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Commitment to 12-week training program (9 AM - 5 PM weekdays)