Job Description
Join our award-winning tech team in Boston and launch your IT career with comprehensive paid training! TechAdvance Boston is seeking motivated individuals to become IT Support Specialists through our immersive 8-week training program. No prior experience required – we provide everything you need to succeed.
Our program combines classroom instruction with hands-on lab work covering network fundamentals, cybersecurity basics, cloud computing, and helpdesk operations. Upon graduation, you'll transition directly into a full-time role supporting enterprise clients across New England.
Responsibilities
- Complete 160-hour paid technical training program
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 helpdesk support via phone, chat, and ticketing systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Obtain CompTIA A+ certification during training period
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent required
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Basic computer literacy (Windows OS, internet navigation)
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Commitment to completing full training program