Job Description
Launch your tech career with our comprehensive paid training program! We're seeking motivated individuals for our full-time Entry-Level IT Support Specialist position in Las Vegas. No prior experience required – we provide everything you need to succeed through our immersive 8-week paid training curriculum. Learn industry-leading systems, network troubleshooting, and customer service excellence while earning a competitive salary. Join our remote-friendly team and grow with a company invested in your long-term success.
What We Offer:
- Full-time position with comprehensive benefits package
- 8-week paid training program covering IT fundamentals
- Opportunities for certification (CompTIA A+, Network+)
- Remote work flexibility post-training
- Clear career advancement path
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clients
- Document incident reports and resolution procedures
- Collaborate with senior engineers on complex escalations
- Conduct system diagnostics and preventative maintenance
- Deliver exceptional customer service with SLA adherence
- Participate in continuous training sessions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently in remote environment
- Willingness to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Must pass background check and drug screening