Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated individuals for our Entry-Level IT Support Specialist position in sunny California. No prior experience required – we provide everything you need to succeed in the high-demand IT field. Join our innovative team and gain hands-on experience with cutting-edge technologies while building a stable, long-term career path.
Our 8-week paid training program covers networking, cybersecurity fundamentals, cloud computing, and customer service excellence. After training, you'll transition into a full-time role supporting enterprise clients with 24/7 technical assistance. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of San Francisco's tech hub.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Conduct system audits and implement security protocols
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Willingness to learn new technologies quickly
- Valid California driver's license (required for occasional site visits)
- Pass background check and drug screening