Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists in Jacksonville, FL. No prior experience required – we invest in your growth through hands-on training, mentorship, and career advancement opportunities. Join our dynamic team in a modern, collaborative environment where your skills will shape our digital future. Enjoy competitive benefits, flexible schedules, and a supportive culture that values innovation and professional development.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Document service requests, incidents, and resolutions in ITSM systems
- Collaborate with senior technicians to resolve complex technical problems
- Conduct routine system maintenance and security updates
- Train end-users on software applications and best practices
- Assist with network administration tasks under supervision
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification during employment
- Valid driver's license and reliable transportation
- Ability to lift up to 30 lbs for equipment handling