Job Description
Launch your tech career in Charlotte with our paid training program! No experience required – we provide everything you need to succeed as an IT Support Specialist. Join our dynamic team and gain hands-on experience in network administration, cybersecurity fundamentals, and system troubleshooting. Enjoy competitive pay, comprehensive benefits, and mentorship from industry experts. This is your opportunity to enter the high-demand IT field without prior technical experience.
Responsibilities
- Install, configure, and maintain computer hardware and software systems
- Provide technical support and troubleshooting to end-users via phone, email, and chat
- Document IT processes and maintain accurate service logs
- Collaborate with team members on system upgrades and security protocols
- Participate in ongoing training to enhance technical skills
- Assist with network monitoring and basic cybersecurity tasks
- Support office equipment and peripheral devices
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/Mac operating systems
- Willingness to learn technical concepts through structured training
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid North Carolina driver's license (for occasional site visits)