Job Description
Launch your career in technology with our comprehensive paid training program! TechGrowth Solutions is seeking motivated entry-level candidates to join our IT Support team in Houston. No prior experience required – we provide all necessary training to transform you into a confident IT professional. Work alongside industry experts in a dynamic environment where your growth is our priority. Enjoy competitive benefits, mentorship opportunities, and a clear career path advancement.
Why Join Us?
- 6-week paid technical training covering networking, security, and system administration
- 1-on-1 mentorship from senior engineers
- Opportunity to earn industry certifications (CompTIA A+, Network+)
- Full health benefits, 401(k) matching, and paid time off
- Collaborative culture focused on innovation and employee development
Responsibilities
- Provide Tier 1 technical support to internal and external clients via phone, email, and chat
- Diagnose and resolve hardware/software issues including desktops, laptops, and printersAssist with network connectivity, VPN setup, and basic troubleshooting
- Document all support tickets and resolutions in ITSM systems
- Participate in rotational on-call support schedule after training completion
- Collaborate with senior team members on complex technical projects
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- Basic computer literacy and familiarity with Windows/Mac OS
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work in a fast-paced, team-oriented environment
- Willingness to learn new technologies and adapt to changing systems
- Valid driver's license required for occasional site visits