Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Columbus, OH to provide exceptional technical support to our growing client base. This is your opportunity to launch your career in technology while making a real impact in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage helpdesk tickets and escalate complex issues appropriately
- Document technical procedures and maintain knowledge base articles
- Assist with network infrastructure monitoring and maintenance
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on system optimization projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and manage multiple priorities
- CompTIA A+ certification preferred (not required)
- Valid Ohio driver's license for occasional client visits