Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in Austin's booming tech scene! We're urgently hiring motivated individuals to provide critical technical support to our clients. This is your chance to gain hands-on experience with cutting-edge technologies while working alongside industry experts. Our collaborative environment offers rapid growth opportunities and competitive benefits. Apply now to join our innovative team and make an immediate impact!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote tools for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical processes and maintain accurate knowledge base articles
- Collaborate with senior engineers to resolve complex network/infrastructure issues
- Conduct regular system maintenance and security updates
- Train end-users on software applications and best practices
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Customer service experience with strong problem-solving abilities
- Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow)
- CompTIA A+ or similar certification preferred
- Excellent written and verbal communication skills
- Ability to work independently and in fast-paced environments