Job Description
Are you ready to kickstart your career in Information Technology? Apex Systems is currently looking for a highly motivated Entry Level IT Support Specialist to join our growing team in Tucson, Arizona.
We are a forward-thinking company dedicated to providing top-tier technical solutions. We are seeking individuals who are passionate about technology, eager to learn, and ready to work in a collaborative environment. This is an immediate hire opportunity with a focus on professional growth.
What You'll Do:
- Provide exceptional first-level technical support to internal employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of computer workstations and peripherals.
- Manage and maintain the helpdesk ticketing system to ensure timely resolution of user issues.
- Document technical procedures and maintain accurate asset inventory records.
- Collaborate with senior IT staff to support ongoing IT projects and initiatives.
Who You Are:
- Associate degree in Computer Science, IT, or related field (or currently pursuing one).
- Basic knowledge of Microsoft Windows operating systems and Office Suite.
- Familiarity with networking concepts such as TCP/IP and DNS.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills with a customer-first mindset.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of computer workstations and peripherals.
- Manage and maintain the helpdesk ticketing system to ensure timely resolution of user issues.
- Document technical procedures and maintain accurate asset inventory records.
- Collaborate with senior IT staff to support ongoing IT projects and initiatives.
Qualifications
- Associate degree in Computer Science, IT, or related field (or currently pursuing one).
- Basic knowledge of Microsoft Windows operating systems and Office Suite.
- Familiarity with networking concepts such as TCP/IP and DNS.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills with a customer-first mindset.