Job Description
Launch your tech career with comprehensive training! TechForward Solutions is seeking motivated individuals for our fully-funded IT Support Specialist program in Jacksonville. No prior experience required – we provide 8 weeks of paid hands-on training covering networking, cybersecurity fundamentals, and cloud technologies. Join our award-winning team and gain industry-recognized certifications while building real-world experience with Fortune 500 clients. Enjoy competitive benefits, career advancement paths, and a supportive mentorship program.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts and access permissions
- Document technical procedures and incident reports
- Collaborate with senior engineers on complex issues
- Conduct routine system maintenance and updates
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to lift 25 lbs for equipment handling
- Pass background check and drug screening
- Valid driver's license (required for client site visits)
- Willingness to obtain CompTIA A+ certification