Job Description
Join TechGrowth Solutions' urgent hiring initiative for Entry-Level IT Support Specialists! We're seeking motivated individuals with no prior experience – comprehensive training is provided. Launch your tech career in Indianapolis with a company invested in your growth.
Why Choose Us?
- Free industry certification training (CompTIA A+, Google IT Support)
- Mentorship from senior engineers
- Clear career advancement paths
- Modern hybrid work environment
Transform your passion for technology into a professional career with our award-winning training program.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and chat
- Install and configure hardware/software systems
- Troubleshoot network connectivity and security issues
- Document IT incidents and resolutions in ticketing systems
- Assist with onboarding new employees' IT setups
- Participate in bi-weekly training workshops
- Collaborate with cross-functional teams on IT projects
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Willingness to earn industry certifications
- Valid US driver's license (for occasional off-site support)