Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in San Jose! We're offering immediate hire with comprehensive paid training to launch your tech career. Perfect for career changers and recent graduates, this role provides hands-on experience with cutting-edge technologies while supporting Fortune 500 clients. Enjoy competitive benefits, flexible scheduling, and a clear growth path into cybersecurity or cloud infrastructure roles.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Diagnose hardware/software issues using ticketing systems
- Deploy and configure desktop/laptop equipment for new hires
- Document processes and maintain knowledge base articles
- Collaborate with senior engineers on complex escalations
- Participate in weekly technology training workshops
Qualifications
- High school diploma or equivalent; tech certifications a plus
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Customer service experience preferred
- Passion for IT career growth