Job Description
Launch your tech career tomorrow with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our Denver team. No prior experience required – we provide comprehensive training and mentorship to help you thrive. Work in a collaborative, fast-paced environment where your growth is our priority. Enjoy competitive benefits, flexible scheduling options, and opportunities for advancement. Join us in revolutionizing tech support for Denver's thriving businesses!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all interactions and resolutions in ticketing systems
- Collaborate with senior technicians on complex escalations
- Conduct user training on new systems and best practices
- Assist with network monitoring and basic security protocols
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid Colorado driver's license (for occasional site visits)