Job Description
Launch your tech career tomorrow with TechForward Solutions! We're seeking passionate entry-level professionals to join our Raleigh-based IT support team. No experience required—we provide comprehensive training to transform your potential into expertise. Work in a dynamic environment where innovation meets opportunity, and gain hands-on experience with cutting-edge technology while making an immediate impact. Join us in building the future of tech support!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all interactions and resolutions using IT service management tools
- Collaborate with senior technicians to escalate complex technical challenges
- Assist with onboarding new employees and deploying IT equipment
- Participate in continuous training to expand technical knowledge
- Maintain accurate inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- Basic understanding of computer hardware and software concepts
- Strong problem-solving abilities and customer service mindset
- Excellent verbal and written communication skills
- Ability to work independently and as part of a collaborative team
- Willingness to learn new technologies and adapt to changing priorities
- Valid driver's license and reliable transportation