Job Description
Launch Your Career in IT with Immediate Start Opportunities
We are a leading technology firm based in the heart of Phoenix, Arizona, dedicated to delivering innovative digital solutions to our clients. We are currently seeking a motivated and detail-oriented Entry Level IT Support Specialist to join our expanding team. If you are looking to kickstart your career in Information Technology and are eager to learn from industry professionals, we want to hear from you.
In this role, you will be the first point of contact for our internal staff, ensuring our technology infrastructure runs smoothly. We provide comprehensive on-the-job training and a clear roadmap for career advancement.
Responsibilities
- Troubleshooting & Support: Diagnose and resolve hardware and software issues for employees in a timely and professional manner.
- Ticket Management: Log and manage IT help desk tickets using our ticketing system, prioritizing issues based on impact.
- Hardware & Software Maintenance: Install, configure, and maintain desktop computers, printers, and network peripherals.
- Network Assistance: Assist in troubleshooting local area network (LAN) and Wi-Fi connectivity issues.
- Documentation: Maintain accurate records of system configurations, user issues, and resolutions.
- Onboarding: Assist in the setup of new user accounts and equipment for incoming employees.
Qualifications
- Education: High school diploma or GED required; Associate degree or Certificate in IT, Computer Science, or a related field is a plus.
- Experience: No prior professional IT experience required; we value attitude and aptitude over years on a resume.
- Technical Skills: Basic understanding of computer operating systems (Windows, macOS) and networking concepts.
- Soft Skills: Excellent written and verbal communication skills with a focus on customer service.
- Availability: Must be available for immediate start.