Job Description
Launch Your Career in Technology with Our Premium Training Program
Are you looking to break into the tech industry without prior experience? Apex Detroit Technologies is offering a unique opportunity for motivated individuals to join our team as an Entry Level IT Support Specialist. We provide comprehensive, paid training to get you certified and ready to support our enterprise clients.
We are a forward-thinking technology firm based in the heart of Detroit, committed to fostering local talent and driving digital innovation. In this role, you will not just learn—you will apply your skills immediately under the guidance of senior mentors.
Why Choose Us?
- Paid Training: We cover the cost of certification exams (CompTIA A+, Network+).
- Mentorship: Work alongside industry veterans who are dedicated to your success.
- Career Growth: Clear pathways to Senior SysAdmin, Network Engineer, and Cybersecurity roles.
- Modern Environment: Enjoy a dynamic office culture with flexible hours and team events.
Join us and turn your interest in computers into a lucrative, full-time career.
Responsibilities
- Assist in diagnosing and resolving hardware and software technical issues for internal and external clients.
- Manage and maintain IT helpdesk tickets using our ticketing system (Zendesk/Jira).
- Participate in daily training sessions covering networking protocols, cloud services, and cybersecurity fundamentals.
- Conduct on-site and remote troubleshooting for desktops, laptops, and mobile devices.
- Support the implementation of new software deployments and hardware upgrades.
- Document technical issues and resolutions in our knowledge base to improve service efficiency.
- Collaborate with the security team to ensure compliance with company IT policies.
Qualifications
- Educational Background: High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field is a plus.
- Experience: No prior professional experience is necessary. We value raw potential and a strong willingness to learn.
- Technical Skills: Familiarity with basic computer operations, operating systems (Windows & macOS), and the internet is preferred.
- Soft Skills: Excellent problem-solving abilities and a patient, customer-centric attitude.
- Communication: Strong verbal and written communication skills to explain technical concepts to non-technical users.
- Availability: Must be available to attend a 4-week intensive training bootcamp.