Job Description
Launch your tech career with our comprehensive paid training program! As an Entry-Level IT Support Specialist at TechGrowth Solutions, you'll receive hands-on mentorship and industry certification preparation—no prior experience required. Join our remote-first team in Houston and gain in-demand skills while supporting cutting-edge technology solutions. This is your gateway to a thriving career in information technology with full benefits and growth opportunities.
Responsibilities
- Complete structured paid training in network administration, cybersecurity fundamentals, and cloud technologies
- Provide remote technical support to clients via phone, chat, and ticketing systems
- Install, configure, and troubleshoot hardware/software issues
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in weekly skill-building workshops and certification prep
- Contribute to process improvement initiatives for support workflows
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated with eagerness to learn new technologies
- Ability to work independently in a remote environment
- Valid U.S. work authorization required
- Must have reliable home internet connection