Job Description
Launch your tech career with paid training and no prior experience required! TechForward Solutions is urgently seeking motivated Entry Level IT Support Specialists in Richmond, Virginia. Join our innovative team and gain hands-on experience in network administration, cybersecurity fundamentals, and system troubleshooting while receiving comprehensive paid training. We're committed to nurturing talent and offering clear career advancement paths. If you're detail-oriented, eager to learn, and passionate about technology, this is your opportunity to grow with a leader in the IT services industry.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex problem resolution
- Monitor system performance and implement security protocols
- Train end-users on new technologies and best practices
- Participate in 8-week paid training program covering IT fundamentals
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Willingness to obtain CompTIA A+ certification during training