Job Description
Join TechAdvance Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Seattle with comprehensive paid training to launch your career in technology. No prior experience required – we'll equip you with industry certifications and hands-on skills to thrive in our fast-paced environment. Enjoy competitive benefits, career growth opportunities, and a collaborative team culture. Start your journey today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Document ticket details and maintain accurate incident records
- Collaborate with senior engineers on complex problem resolution
- Conduct end-user training on new systems and protocols
- Participate in after-hours on-call rotation (rotating schedule)
- Contribute to IT infrastructure improvement projects
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid Washington State driver's license (for occasional site visits)
- Pass background check and drug screening