Job Description
Join our dynamic team in Baltimore as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals with no prior experience – we provide comprehensive paid training to launch your career in technology. This is your chance to gain hands-on experience in network administration, cybersecurity fundamentals, and system troubleshooting while working with cutting-edge infrastructure. Our collaborative environment offers clear growth paths into senior roles, competitive benefits, and the opportunity to make an immediate impact in a thriving tech hub. Don't miss this urgent hiring opportunity – apply now to start your journey!
Responsibilities
- Provide technical support to end-users via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain computer systems, networks, and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and security protocols
- Train users on new technology implementations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving skills
- Strong communication abilities and customer service mindset
- Willingness to learn through our paid training program
- Ability to work independently and in team environments
- Valid driver's license (for occasional on-site visits)
- CompTIA A+ certification (obtainable during training)