Job Description
Launch your career in technology with our comprehensive paid training program! We're seeking motivated individuals in Baltimore to join our IT Support team—no prior experience required. Through structured classroom and hands-on training, you'll gain industry-recognized certifications and real-world experience. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment. Perfect for recent graduates or career changers passionate about technology.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems
- Assist with network setup and basic security protocols
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Participate in ongoing training to maintain technical proficiency
- Support office equipment setup and maintenance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical skills
- Basic computer literacy (MS Office, internet navigation)
- Excellent written and verbal communication abilities
- Ability to work in a fast-paced team environment
- Willingness to learn new technologies and systems
- Customer service mindset with patience and empathy
- Valid driver's license for occasional site visits