Job Description
Launch Your Tech Career with Paid Training! TechGrow Solutions is seeking motivated Entry Level IT Support Specialists for remote positions in San Jose, CA. No prior experience required – we provide comprehensive paid training to transform you into a tech professional. Join our innovative team and gain hands-on experience in network administration, cybersecurity, and cloud technologies while working from anywhere in the US.
Why Join Us?
• Industry-leading paid training program
• Career advancement opportunities
• Flexible remote work environment
• Collaborative culture focused on growth
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in CRM systems
- Collaborate with senior engineers on complex problem-solving
- Participate in ongoing training to develop technical skills
- Monitor system performance and security protocols
- Assist with network administration tasks post-training
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated with eagerness to learn new technologies
- Ability to work independently in remote environment
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection