Job Description
Join our dynamic team as an Entry Level IT Support Specialist in San Jose! We're urgently hiring motivated individuals with no prior experience – we provide comprehensive paid training to launch your tech career. Work with cutting-edge technologies in a collaborative environment while supporting Fortune 500 clients. This is your gateway to a stable, high-demand profession with rapid advancement opportunities.
Responsibilities
- Provide technical support for hardware/software issues via phone and remote assistance
- Install, configure, and troubleshoot desktop/laptop systems
- Document all service tickets and maintain accurate records
- Collaborate with senior engineers on complex network solutions
- Train end-users on system protocols and security best practices
- Participate in rotational on-call support schedule
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Valid driver's license (for occasional client visits)
- Pass background/drug screening