Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists in Minneapolis with remote work options. Join our innovative team and gain hands-on experience in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy full benefits, mentorship from industry experts, and a clear path to advancement. No prior experience required – we invest in your growth!
Responsibilities
- Complete paid training modules covering IT infrastructure, security protocols, and troubleshooting techniques
- Provide remote technical support to clients via phone, chat, and ticketing systems
- Document IT incidents and resolutions using CRM tools
- Collaborate with senior engineers on system maintenance projects
- Participate in weekly skills development workshops
- Assist with hardware/software deployment and testing
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Self-motivated with eagerness to learn new technologies
- Ability to work independently in remote environment
- Customer service mindset and teamwork orientation
- Reliable internet connection for remote work