Job Description
Are you looking to kickstart a career in technology without the need for prior experience? Apex Digital Solutions is on the hunt for ambitious, eager individuals to join our dynamic support team in London.
We believe that great tech talent is built, not just hired. That's why we offer comprehensive on-the-job training and mentorship for all new starters. If you have a passion for problem-solving and a desire to learn, this is the perfect opportunity to grow your skills in a high-demand industry.
Why Join Us?
- Full training provided for beginners.
- Competitive starting salary.
- Career progression opportunities.
- Modern office environment in the heart of London.
Responsibilities
- Provide first-line technical support to clients via phone and email.
- Diagnose and troubleshoot basic hardware and software issues.
- Document customer interactions and technical resolutions in our ticketing system.
- Learn and utilize our internal CRM and knowledge base tools.
- Collaborate with senior technicians to escalate complex issues.
- Assist in maintaining a clean and organized workspace.
Qualifications
- No prior technical experience is required—we will teach you.
- Strong verbal communication skills.
- Basic computer literacy (familiarity with Windows/macOS is a plus).
- A positive, helpful attitude and patience with customers.
- Reliability and the ability to work in a fast-paced environment.
- Willingness to undergo training and certification.