Job Description
Are you looking to kickstart your career in Information Technology? Apex Digital Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Oklahoma City. We provide comprehensive training and a supportive environment for recent graduates and career changers eager to learn.
As an IT Support Specialist, you will be the first point of contact for our clients, helping them navigate technical challenges and ensuring our internal systems run smoothly. You will work closely with senior engineers to resolve issues, manage hardware, and provide exceptional customer service.
Why Join Us?
- Comprehensive paid training program.
- Career growth opportunities within the tech industry.
- Modern office environment in the heart of OKC.
- Health, dental, and vision insurance from day one.
Don't let a lack of experience hold you back. If you have a passion for technology and a problem-solving mindset, we want to hear from you!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage and track IT support tickets using our helpdesk software (training provided).
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Configure and set up email accounts, printers, and mobile devices for new employees.
- Respond to inbound support calls and emails in a timely and professional manner.
- Document technical issues and resolutions in our knowledge base.
Qualifications
- High school diploma or GED required; Bachelor’s degree in Computer Science or IT preferred but not mandatory.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is a plus.
- Basic understanding of computer components and operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with a customer-service oriented attitude.
- Ability to work independently and as part of a team in a fast-paced environment.