Job Description
Are you passionate about technology and looking for an opportunity to launch a rewarding career in IT? Apex Systems is currently seeking a motivated Entry Level IT Support Specialist to join our thriving team in Milwaukee. We are dedicated to nurturing talent and providing comprehensive training for those eager to excel in the IT industry.
In this role, you will be the first point of contact for internal employees, troubleshooting technical issues and ensuring our systems run smoothly. We are looking for individuals with strong problem-solving skills and a desire to learn. If you are ready to turn your technical curiosity into a professional future, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage and respond to IT service tickets in a timely and professional manner.
- Assist in the installation, configuration, and maintenance of workstations, printers, and mobile devices.
- Collaborate with senior IT staff to resolve complex technical problems and implement solutions.
- Monitor system performance and alert the team to potential issues before they impact operations.
- Conduct user training sessions to improve IT literacy across the organization.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Familiarity with networking concepts (IP addressing, DNS, Wi-Fi) is preferred but not mandatory.
- Strong customer service orientation and excellent communication skills.
- Ability to work independently as well as part of a collaborative team environment.
- Willingness to obtain relevant IT certifications upon hire.